1. Subscription Services
QR Genie operates on a subscription model.
By subscribing to a paid plan, you agree to recurring billing based on your selected plan (monthly or yearly).
Billing Cycle: Your subscription automatically renews at the end of each billing period unless cancelled.
2. Trial Access
Trial Terms
- No charges apply during the trial period
- If you upgrade to a paid plan, billing begins immediately after confirmation
Remember: Trial periods are limited-time offers. Once the trial ends, you will be automatically converted to a paid plan if you haven’t cancelled.
3. Refund Eligibility
Monthly Plans
Monthly Subscriptions
Monthly subscriptions are generally non-refundable once activated.
Non-Refundable
Annual Plans
Annual Subscriptions
Annual plans may be eligible for a refund within 7 days of initial purchase, provided:
- No abuse of service has occurred
- Scan usage is within reasonable limits
- No violation of the Acceptable Use Policy
7-Day Refund Window
Note: After 7 days, annual plans are non-refundable.
4. No Refunds For
Refunds will not be issued for:
- Failure to use the service
- Accidental purchases
- Plan downgrades
- Accounts suspended due to policy violations
- Promotional or discounted purchases (unless required by law)
Important: Always review your subscription details before completing a purchase.
5. Service Downtime
Uptime Policy
QR Genie strives for high availability. Temporary downtime due to maintenance or technical issues does not automatically qualify for refunds.
No Automatic Refunds
6. How to Request a Refund
Refund Request Process
1
Contact support within the eligible period
2
Provide account details and proof of payment
3
Allow up to 7–14 business days for review
4
Approved refunds will be processed to the original payment method
Request a Refund
7. Consumer Protection
South African Consumer Protection Act (CPA)
Nothing in this policy overrides your rights under the South African Consumer Protection Act (CPA).
Your statutory rights remain protected.
Legal Compliance: This refund policy is designed to comply with South African consumer protection laws while maintaining fair business practices.
Questions About Refunds?
If you have any questions about our refund policy, please contact us:
Response time: Within 24-48 hours
QR Genie is a product of Host Genie